Cumulative monthly hours - Time Bank

That is a great thing for your business!
Most of our packages have monthly hours to be used in services like design, programming, support and content development. If you don't use these hours they will not be lost: you can use then in the next months.
But you only can use then in the amount of 50% of the actual contract. If you have an active contract with 5 monthly hours, you will be able to use up to 2.5 hours in the current month (if you have this amount saved).
If you cancel the contract you will loose that balance hours.

Definitions

Components: the individual modules or products that make up the System. From time to time, new Components or features will be introduced to the System, and those Components or features may be restricted to specific Editions and are limited to the On-Line Order Form the customer filled.

CMS: a tool to manage the website content (texts, pictures, etc...). The back office to manage the website.

CRM: Customer Relationship Management. A software to manage contacts with prospects and clients, with contact data and othe information.

Customer Data: any of Customer’s information, documents, or electronic files that are provided to SmartPages hereunder.

Documentation: the online documentation provided at www.SmartPagescorp.com/documentation

Edition: means the named configuration of the System that has been licensed to the Customer. An Edition defines what Components, features, limits, and/or usage restrictions are placed on the System licensed to the Customer. From time to time, new Components or features will be introduced to the System, and those Components or features may be restricted to specific Editions. New named Editions may also be introduced from time to time.

Effective Date: is the date on which the Customer’s subscription to the licensed Edition of the System starts. The beginning of the contract term.

Error: any reproducible material failure of the System to function in accordance with its Documentation.

Maintenance Windows: means collectively, standard maintenance and emergency maintenance. Standard maintenance windows will be published in advance on SmartPages’s website at least 72 hours in advance of the start of the standard maintenance window. Emergency maintenance will occur as needed. SmartPages will make reasonable efforts to publish emergency maintenance windows on SmartPages’s website in advance of the emergency maintenance window, but it is possible that advanced notification of an emergency window may not occur.

System: the software service for which Customer has paid, including any Updates relating thereto that may be provided hereunder or thereunder, and any derivative works of the foregoing. A System is made up of individual Components.

Service Administrator: the person(s) that Customer designate(s) to purchase on behalf of Customer usage of the Service, authorize Users under the Agreement, create accounts for additional Users and otherwise administer Customer's use of System.

Support: the ongoing services by SmartPages to support the System.

Update: means any patch, bug fix, release, version, modification or successor to the System.

User: means a named individual to whom Customer has granted access to use the System on Customer’s behalf, regardless of whether or not the User actually accesses the Software. Users may be Customer's employees, consultants, contractors or agents.

E-mail marketing rules

Our e-mail marketing tool MailTo is in accordance with CAN-SPAM Act, and people can easily opt-out from the list. As you have the access to send messages by yourself, you must follow the same rules when sending e-mails and check if the required information listed bellow are present in your messages. Fail to do that may cause fines and service suspension.

1) Don’t use false or misleading header information. Your “From,” “To,” “Reply-To,” and routing information – including the originating domain name and email address – must be accurate and identify the person or business who initiated the message.

2) Don’t use deceptive subject lines. The subject line must accurately reflect the content of the message.

3) Identify the message as an ad. The law gives you a lot of leeway in how to do this, but you must disclose clearly and conspicuously that your message is an advertisement.

4) Tell recipients where you’re located. Your message must include your valid physical postal address. This can be your current street address, a post office box you’ve registered with the U.S. Postal Service, or a private mailbox you’ve registered with a commercial mail receiving agency established under Postal Service regulations.

5) Tell recipients how to opt out of receiving future email from you. Your message must include a clear and conspicuous explanation of how the recipient can opt out of getting email from you in the future. Craft the notice in a way that’s easy for an ordinary person to recognize, read, and understand. Creative use of type size, color, and location can improve clarity. Give a return email address or another easy Internet-based way to allow people to communicate their choice to you. You may create a menu to allow a recipient to opt out of certain types of messages, but you must include the option to stop all commercial messages from you. Make sure your spam filter doesn’t block these opt-out requests.

6) Honor opt-out requests promptly. Any opt-out mechanism you offer must be able to process opt-out requests for at least 30 days after you send your message. You must honor a recipient’s opt-out request within 10 business days. You can’t charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request. Once people have told you they don’t want to receive more messages from you, you can’t sell or transfer their email addresses, even in the form of a mailing list. The only exception is that you may transfer the addresses to a company you’ve hired to help you comply with the CAN-SPAM Act.

7) Monitor what others are doing on your behalf. The law makes clear that even if you hire another company to handle your email marketing, you can’t contract away your legal responsibility to comply with the law. Both the company whose product is promoted in the message and the company that actually sends the message may be held legally responsible.

SMS (texting) and automatic calls system Rules

TCPA Requirements phone messages:

Prior Express Written Consent
You are required to obtain prior written express consent from your contacts before being allowed to legally send them sms (texting) messages. This include website form submissions or text message opt-ins.

Example:
"By participating, you consent to receive text messages sent through an automatic telephone dialing system. Consent to these terms is not a condition of purchase. You will receive up to 4 messages/month."
Display in close proximity to the mobile phone number input.

All advertising and promotional material must clearly indicate if the service is a subscription.
Subscription terms and billing intervals must be disclosed to your contacts.
You must clearly communicate all material terms and conditions of the program.
All advertising, promotional material, and your "Help" message must clearly display the opt-out information.
The service should not be promoted as "free" when premium fees are associated with the service that the subscriber will pay with a reasonable level of participation in the program.
CTIA Requirements

Opting Out
You must include a free method for contacts to opt out of future marketing text messages. If a contacts responds to any text message with any of the words STOP, END, CANCEL, UNSUBSCRIBE or QUIT, you are required to automatically unsubscribe that contact's mobile phone number from your messaging service.

Sending Timeframe
The TCPA stipulates that text messages may only be sent between 8 a.m. and 9 p.m. in the time zone your recipient is in.

Record Keeping
To protect your organization from future disputes, it's advisable to maintain each contact's consent for at least four years from that date in which it was given, which is the federal statute of limitations for bringing an action under the TCPA.

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Important

Cumulative monthly hours - Time Bank

Definitions

E-mail marketing rules

SMS (texting) and automatic calls system Rules